ChatBase Review – Best AI Chatbot Builder?

5/5 - (1 vote)

Are you looking for an AI chatbot to install on your website? If yes, then you are in the right place. Having a chatbot on your website has become a necessity in today’s competitive digital world. 

So, Today I will review ChatBase AI Chatbot maker tool and share my personal experience with Chatbase in this article and show you how to create your first custom-trained ChatGPT chatbot. It takes just seconds to build a chatbot using Chatbase. 

First, let’s discuss what Chatbase is and who should use it. We will then explore Chatbase’s main features and alternatives.

See My Final Verdict Here to Make Your Buying Decision Quickly if You Don’t Have Time to Read the Entire Article.


Dilwala Shakil

chatbase logo
Ease of Use
Value for Money


In my honest opinion, Chatbase is a great tool for creating custom-trained ChatGPT chatbots for online businesses. My favorite feature is its WordPress integration. Yes, I recommend this.



  • Simple user interface
  • Affordable for all
  • Provide quick response
  • Free trial
  • Customizable option
  • Supports GPT-4 in the Standard and Unlimited plans 
  • Training data are stored in a secure GCP/AWS server
  • WordPress plugin and integration available
  • API Access


  • No plans with unlimited message credits
  • No sub-account or delegation features
  • Managing multiple bots simultaneously with only one OpenAI account can cause performance issues.

What is Chatbase?

ChatBase is an AI chatbot builder that utilizes AI and ChatGPT technology to provide a cutting-edge chatbot solution. It allows you to create customized chatbots trained on your data, improving customer engagement and user experience. 

With features including a free trial, customizable training based on your documents or website content, integrations, pricing options, refund policy, customer support, and an affiliate program, ChatBase provides a comprehensive solution for creating AI chatbots. 

It allows users to upload PDF documents or website URLs to train the chatbot, making it an ideal tool for online businesses seeking to provide accurate and prompt responses to customer queries. 

Even without technical knowledge, users can easily create ChatGPT chatbots, as ChatBase requires no coding skills. With GPT-3.5 turbo and GPT-4 options in certain plans, ChatBase is capable of understanding natural language and delivering meaningful responses.

Who Should Use Chatbase?

The Chatbase chatbots can be beneficial for many users and businesses, so if you fall into one of these categories, then you might want to consider experimenting with it.

  • Online Businesses – For improved accessibility, many businesses are going online. For an online business to succeed, you require an assistant that can guide your audience and answer all of their questions. Chatbase can create a chatbot customized to your needs.
  • Website Owners – Enhance user engagement and provide an improved experience for your website visitors.
  • Marketing Professional – It can help you generate leads. There is the option to collect email addresses from users.
  • Bloggers
  • Customer Support

Chatbase Features

Chatbase is quite an early player in the market of custom-trained chatbots. It offers some exciting features. Let’s start exploring them:

1) It Collects customer emails

The Chatbase system is notable for its ability to collect customer emails. It can help your business generate leads and increase conversion rates.

You will have a target audience for your marketing campaigns, build personal communications, and follow up by collecting customer emails.

Keep in touch with your targeted customer base by sending them business updates, promotions, and deals directly to their email inbox.

2) It Provides Relevant Answers

GPT-4 can produce human-like responses and engage audiences. With this technology, ChatBase provides relevant answers to your customers’ questions.

However, GPT-4 is not available in all Chatbase plans. GPT-4 is only available for the Standard and Unlimited plans. Chatbase uses GPT-3.5 turbo by default.

3) Embed On Unlimited Websites

With Chatbase, you can integrate AI chatbots seamlessly into your website. You can embed your fully-crafted AI chatbot on as many websites as possible. Businesses can benefit from this feature by providing a comprehensive chatbot solution across a variety of platforms or websites.

AI chatbots have never been easier to set up. Using a short HTML code snippet, you can embed your chatbot either as an iframe or as a chat widget provided by Chatbase. With this flexibility, the chatbot can be incorporated according to your website’s design preferences, which enhances the overall user experience.

4) It is Safe and Secure

Chatbase is designed with privacy and security in mind. Your chatbot training content is hosted on secure AWS/GCP servers. To protect user information, it uses some strict privacy protection protocols.

5) It is Customizable

Chatbase provides many personalization options, such as designing the chat interface, editing the initial message, suggesting a message, etc.

The chatbot can also be easily customized with custom greetings, matching the color with the brand’s colors, and even setting the profile picture with the brand’s logo.

Your business audience will gain a stronger connection to the chatbot through these customization options.

6) It has Multiple Integration Options

Chatbase offers WordPress integration so that you can seamlessly add chatbots to your WordPress website. The chatbot can interact with your website visitors in real time once it is integrated.

You can also embed chatbots directly into your WordPress website with Chatbase’s plugin. Just upload your website information in a pdf file and you’ll get a custom-trained chatbot.

Chatbase can also be integrated with Zapier, which enables users to connect with various web applications using automation.

The Chatbase team is also working on integrating with Slack and Shopify.

How to Create ChatBase Chatbot?

  1. Log in to the Chatbase dashboard
  2. Click on the New Chatbot button
  3. Choose Data Source: upload file or text or add your website link
  4. Next, you get the Setting tab to design and edit your chatbot
  5. Now generate the embedding code from the Embed on Website tab to display it on your site. 
  6. You can also share it from the Share Chatbot option/tab

Chatbase Plans and Pricing

This affordable and real-time chat assistant can provide 24×7 support for your website. It offers 4 premium plans designed to meet different needs and requirements:

2,000 message credits/month
5 chatbots
2,000,000 characters/chatbot
Embed on unlimited websites
Upload multiple files
API Access
5,000 message credits/month
10 chatbots
4,000,000 characters/chatbot
Embed on unlimited websites
Upload multiple files
API Access
10,000 message credits/month
20 chatbots
6,000,000 characters/chatbot
Embed on unlimited websites
Upload multiple files
API Access
Option to Choose GPT-4
40,000 message credits/month included (Messages over the limit will use your OpenAI API Key)
40 chatbots
11,000,000 characters/chatbot
Embed on unlimited websites
Upload multiple files
API Access
Option to Choose GPT-4
Remove ‘Powered by Chatbase’
$19/month or $190/year$49/month or $490/year$99/month or $990/year$399/month or $3,990/year

NOTE: The annual billing cycle is recommended as it offers 2 months free subscription.

Extra message credits (Add-ons)

Once your current plan’s message credits run out, you can add extra credits. You have to pay $7 for 1000 add-on message credits.

Chatbase Alternatives 

Here you will find alternatives to Chatbase.

1. Botsonic

Botsonic is launched by the Writesonic team. Writesonic is one of the most popular AI writing assistant tools. Botsonic uses the GPT-4 model that doesn’t require coding knowledge.

This is a ChatGPT chatbot builder that is trained on your custom data. It takes just two minutes to create a chatbot with Botsonic.

2. CustomGPT ai

Additionally, is another alternative to Chatbase, and it is a chatbot builder that works with ChatGPT.

Some of the other ChatBase alternatives are:

  • Intercom
  • Chatfuel
  • Fini
  • Ingest AI
  • Yuma AI

Chasebase FAQs

Below are some frequently asked questions related to the Chatbase review. Check them out quickly.

Does Chatbase offer any free trial?

Yes, you will get 30 message credits for 1 chatbot.

How do Chatbase message credits work?

GPT-3.5 turbo models charge 1 message credit for each chatbot response. The GPT-4 model charges 20 message credits for each response. Save message credits by using the GPT-3.5 model.

Does Chatbase have a coupon code?

Unfortunately, Not. But, If you choose the Annual billing cycle, you’ll get 2 months of free access.

How many languages does Chatbase support?

Chatbase supports almost 95 popular languages.

How do I add data to my chatbot?

If you would like to add data to your chatbot, you can upload documents that are in formats such as PDF, TXT, DOC, or DOCX. You can also paste text directly or provide a link to your website for Chatbase to extract. This way, your chatbot will be trained on the information you want it to know.

Why is Chatbase the best?

Among the best features of Chatbase are its ability to answer questions quickly and accurately, its cost-effectiveness, and its fast loading time. Additionally, Chatbase allows you to customize the initial message, and the data is stored on secure AWS/Google servers to ensure security and privacy.

What is the refund policy of Chatbase?

Subscription fees are non-refundable except when required by law. Read the full refund policy of Chatbase

How can I contact Chatbase’s customer support?

Contact Chatbase via chat on their website or by emailing [email protected]. Contact customer support of Chatbase

Does Chatbase have an affiliate program?

Yes. Become an affiliate of Chatbase and earn a 20% commission within 12 months.

How many users can use my chatbot?

Private chatbots can only be accessed by themselves. Public chatbots can be accessed by anyone with the link.

When are my message credits renewed?

Regardless of when you subscribed, your message credits are renewed at the beginning of each calendar month. If you subscribe on March 16th, your credits will be renewed on April 1st.

I'm Dilwala Shakil a Web Designer, Blogger, Digital Marketer, Affiliate Marketer, and YouTuber. In this website I write reviews about best online business related tools. Subscribe my YouTube. Also Facebook and Twitter

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